Frequently Asked Questions

Shipping via Nova Poshta and Ukrposhta is charged at the carrier’s rates. With prepayment from ₴1,500, shipping is free.

We ship within 1 business day after your order is confirmed. Delivery usually takes 1–3 days.

Yes. You can return a product within 14 days, provided it keeps its original condition and packaging. See the «Returns» page for details.

Yes. UKOI formulas are designed to be gentle and suitable for sensitive skin. Every product shows its skin-type label on the card.

Developed and made in Europe from carefully selected active ingredients, following a science-based formula philosophy.

Fill in the form on the «Become a partner» page. A manager will review your request and open access to wholesale terms and pricing.